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How does Landing work?

Landing makes it easy to find a furnished apartment online or using our app. Once you find the home that fits your needs, you'll reserve it, and we'll get started with a background and credit check. You'll officially become a Landing member when your profile is approved. Congratulations! We'll walk you through every step of the way. While you pack up, we'll prepare your new home, including setting up the utilities and WiFi for you. Everything you need is included in your new place, from necessary toiletries to pots and pans. On move-in day, all you do is show up and start living.

Do I need to pay a security deposit?

No, part of being a Landing member means you never pay security deposits or application fees.

Do you run a credit or background check?

Yes, Landing runs a background check and credit reporting services through TransUnion. While Landing's background checks do not affect your credit score, some property partners require a deeper screening that could affect your score. For all reservations in the states of CA and NY we require income and employment verification.

How do I transfer homes?

You can transfer to another Landing within our network with just 2 weeks' notice. There are no additional application fees to transfer. If you'd like a change of scenery, use the Landing app to transfer homes, or call us at 415-231-1701.

How long can I live with Landing?

Landings are available for any length of stay. If you book a Flex stay, you can stay as long as you'd like! Rates vary based on the duration of your stay. If you would like to extend your stay, use the Landing app.

Are these any other fees or taxes other than the rent?

You may be required to pay pet, parking, or other amenity fees if they are charged by the property you choose. These will be communicated to you before the reservation is finalized. Depending on where your Landing is located, we may be required to charge certain taxes according to local tax laws. These will automatically be included at checkout. This is most commonly seen in stays under a certain number of nights, which may require a “short-term” reservation tax to be collected in some areas. The number of nights at which a reservation is considered short-term varies by location.

How do I move in and out of my home?

At Landing, we believe moving should be easy. You're in control of your move: choose a contactless move-in, or ask us to send a Host to greet you with the keys. On move-in day, you'll receive information through our app on exactly how to get into your Landing. Ahead of move-out day, we'll send detailed instructions on what to do before you head out, including where to leave your keys and fobs.

What's the pet policy?

We welcome a combination of up to 2 dogs or cats as long as the property you're staying at does, too! We need you to upload a few documents for your pet, including a recent photo and a record of their vaccinations that includes an up-to-date rabies vaccine. If you're bringing an emotional support animal (ESA) or a service animal (SA), upload their ESA or SA certificate before moving in. You can upload these documents to your reservation after you've finished booking. The following breeds are restricted from living in Landings: all Pit Bull breeds including the American Pit Bull Terrier, American or Irish Staffordshire Terrier, Bull Terrier, American Bulldog, Afghan Hound, Akita, Bernese Mountain Dog, Boxer, Chow, Dalmatian, Doberman Pinscher, German Shepard, Great Dane, Greyhound, Malamute, Mastiff, Canary Mastiff, Neapolitan Mastiff, Rottweiler, Saluki, St. Bernard, Siberian Husky, Wolf Hybrid, and Weimaraner.

Is parking included?

Parking availability is on a per property basis. Rates vary depending on where you stay and what kind of parking is available. Check home description pages for further detail.